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Contact Us

This website is not managed by the Sexual Health Services or monitored by Clinical Staff. For confidential communication with bSHaW clinical staff , please see the options below. 

Book an appointment online

You can book an appointment via our online booking system here.

Phone for an appointment

To book an appointment, call 0300 303 2880. 

Lines are open (excluding bank holidays):

Monday to Thursday : 8.30am – 7.30pm

Friday : 8.30am – 3.30pm

Email us

We are aware that the 0300 303 2880 phoneline is extremely busy at times, if you are unable to reach us by phone contact us by email : with a brief summary of the service you require. Emails will be responded to between the hours of 9am – 5pm Monday to Friday (excluding bank holidays) We aim to respond within 24 hours, Monday to Friday. As we may need to phone you please ensure your phone will accept calls from an unknown number.


If you have any feedback to help our website or services improve, please submit your feedback on the linked form. No personal details or medical information should be shared on this form. Medical information inadvertently shared will be – where possible – sent to the clinical team but the Public Health administrative team do not take responsibility for any delays caused when sharing this information with the clinical teams.

Please be aware that we are not an emergency service, but we will try to respond to feedback questions within 5 working days.

Privacy Notice

You can read our Privacy Notice here

All personal identifiable information is confidential unless we believe that you, or someone you know is in immediate danger of being harmed.